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Storage Questions -- NewYorkStorage.com
Self Storage New York >> Self Storage Help

Frequently Asked Storage Questions


+ Are household and business customers both able to rent self storage units?
For the most part, both businesses and households are able to use self storage facilities. Check with your self storage provider to see if they accept both business and household customers.
+ How are indoor and outdoor units different?
Outdoor units are accessible from outside, but indoor units are located within buildings which have access through an inside hallway.
+ How does a drive-up self storage unit differ from other self storage units?
When self storage units are drive-up units it means they are accessible from outside. You can "drive up" to them and load and unload with ease because the storage units are located outside on the first level of the storage facility.
+ Why do most self storage units have roll-up doors and what is a roll-up door?
Most self storage units have roll-up doors because they slide upward on a track similar to a garage door, which gives you additional storage space, allowing you to get the most from your self storage unit.
+ What does it mean when a storage facility has an "on-site" manager?
"On-site" storage facility managers have apartments that are part of the self storage facility.
+ Do self storage facilities offer security?
Many storage facilities are fenced in and have security gates with key-pad entry access to keep people out of the facility itself. Storage facilities will also often have security cameras monitoring entry points and should have good lighting. Additionally, some units have door alarms on individual units and storage facilities usually have recommended locks available for purchase at the storage facility’s store. However, you will want to check with a manager about the security options available at a storage facility before storing your belongings.
+ Is a PIN number required to access the self storage property with my car?
For many storage facilities a PIN number is required to open a security gate. Every tenant is given a unique gate-access code. This allows storage facilities to monitor who is entering and exiting the property, providing an added measure of security.
+ Do self storage facilities have security cameras?
Some storage facilities do have video surveillance, but it is different for each facility and depends on the facility’s design. Video cameras are commonly placed near points of entry and exit to provide visual support to the access code log kept by the security gate.
+ What is a climate controlled storage unit?
Climate control protects your belongings against extreme heat and freezing temperatures. Storage units with climate control have temperatures that are moderated to be between 50 and 80 degrees Fahrenheit.
+ Am I given a lock to use when I rent a self storage unit?
Locks can usually be purchased from the storage facility store. Usually there is a recommended lock that will provide the most security for the type of self storage units at the self storage facility you are using. Talk with the self storage manager at your facility to see what type of lock is recommended.
+ Do self storage units have long-term parking for RV’s, boats, or other vehicles?
Sometimes parking or other storage options are available for vehicles. Call the manager at a storage facility close to you to determine whether you can store vehicles.
+ Why does my storage facility list gate hours as well as office hours?
Gate hours are the times that you will be able to access your storage unit. Your unit cannot be accessed at other times unless you have special access granted by the storage manager. Business hours are when a storage manager or associate will be available to assist you with your self storage needs. The facility store is also only open during business hours, so make sure you come during office hours if you need to purchase boxes, tape or other storage or moving supplies.
+ Can I reserve a self storage unit?
Some storage facilities are flexible and allow for reservations to be made up to 30 days in advance. Reservations are especially helpful during the summer as it is the peak for self storage unit rentals.
+ What are the payment arrangements for a storage unit rental contract?
Payments are usually month-to-month, but storage facilities occasionally offer long-term leases with different payment terms. Payments can usually be made by using a credit card. Some self storage businesses also have options to make secure online payments for added convenience.
+ Are credit cards accepted at self storage facilities?
Most large, national storage facilities accept Mastercard®, Discover®, Visa®, and American Express credit cards.
+ Is it possible to pay for my storage unit online?
Self storage providers such as Extra Space Storage, Public Storage, and Uncle Bob’s Storage have online payment capabilities, but for smaller storage facilities you will need to check to see if this option is available.
+ What is the best way to go about picking the size of my storage unit?
Store managers are trained to be able to help you to determine the best size for a self storage unit. Storage units range from small to large sizes so you can get a storage unit to meet your storage requirements.
+ What should I do about finding boxes and other packing supplies?
Almost all storage facilities offer storage supplies such as boxes, locks, tape, plastic wrap, and protective covers for furniture.
+ Are moving carts available for customers to use?
Push carts and dollies are usually available for self storage customers using indoor storage facilities. This allows customers to access their indoor storage units with ease. Because outdoor units allow customers to drive right next to storage units, moving carts are sparse at outdoor facilities.
+ Do storage facilities have trucks available for customers to use?
Rental trucks are available at some self storage facilities and some storage facilities offer courtesy trucks to assist you with the move-in process. Check with your storage facility to see what they have to offer.


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